Terms of sale

Last updated: [DATE]

Draft for the business owner to review. Replace everything in [square brackets] and check it suits your business before going live. Remove this note when done.

Who we are

This website is run by [YOUR FULL NAME OR COMPANY NAME], trading as Willow & Blade Cricket. Address: [BUSINESS ADDRESS]. Email: info@willowandblade.com.[ If a company: Registered in England and Wales, company number [NUMBER].][ VAT number [NUMBER], if VAT registered.]

Our products

Our bats are made in India from English willow and graded by the factory. Every bat is unique, so the photos and specifications on each listing (weight, grains, edges and so on) describe that individual bat. Natural willow varies in colour and grain, and the weight can vary slightly as the bat settles. Other products may differ slightly from the photos.

Prices and payment

Prices are shown in pounds sterling[ and include VAT]. Delivery costs are shown before you pay. Payment is taken securely by Stripe when you place your order. We never see or store your full card details.

Your order

When you pay, you'll receive a receipt by email. Our contract with you is formed when we confirm your order. If an item turns out to be unavailable or there is an obvious pricing error, we will contact you and give you a full refund.

Delivery

We deliver to UK addresses only. We aim to dispatch within [2] working days of payment, using a tracked service. Delivery costs £[4.95], free on orders of £[100] or more. Click & collect is available by arrangement; we'll email you to agree a time.

Cancellations and returns

You can cancel within 14 days of receiving your order. Please see our returns policy for full details.

Custom bat requests

A custom bat request is an enquiry, not an order. The guide price on the website is an estimate. We will email you a firm price, and nothing is agreed or paid until you accept it.

Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms. Nothing in these terms limits your statutory rights.

Law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in your local courts.